This is The Greatest Value Package Libra Information Technologies Has to Offer
Having all the unlimited IT resources of the Libra Information Technologies Flagship would be the best way to sum up the Platinum Package. Covering Unlimited Tier 123 Support for your entire network while encompassed by the latest in technology Smart Automated Task Management as well as Round-the-Clock Monitoring by our Network and complete Reporting, your company would have the Crown Jewel IT Package.
This Platinum Package has been designed for a company with no current in-house IT staff implemented or are in the market to change their current outsourced IT company. Currently having both workstations and servers implemented in your network, The Platinum Package covers unlimited Basic Help Desk, Network & Server on-site support as well as Round-the-Clock Monitoring.
In order to go forward with the idea of starting with the Platinum Package, we would like to set up a meeting with your Principles and our Business Development Representative as well as one of our Network Systems Engineers to both fully understand one another work flow and expectations in both the short term and long term. .
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Anti-Virus Pattern FileChecks that the Anti-Virus is running on the most up to date version to ensure you are always protected. If not an alert is generated and your client portal is highlighted. The Anti-Virus is an “Add On” service to the Remote Management Service.
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Critical Events Check & ReportsAlerts us in the event of any critical events occurring so that we can act fast to fix potential problems.
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Daily Backup CheckEnsures that your backup has completed successfully. If not, an alert is sent and your Client Portal is highlighted.
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Daily Anti-Virus CheckEnsures that your system is using the most up-to-date pattern files. If not, it will send an alert so that remedial action may be taken. The Anti-Virus is an “Add On” service to the Remote Management Service.
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Exchange Information Store Size CheckChecks that the size of the Information Store does not exceed a pre-defined threshold. If it does, it will alert you so that steps can be taken to prevent Exchange from crashing.
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Drive Space Consumption CheckChecks whether the rate of growth on any drive exceeds your specified limit. This enables you to spot developing problems before they become critical.
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Physical Health CheckMonitors for smart disk alerts, checks if any disks have failed, and can even look for failed memory.
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Client Daily ReportA daily report of all the problems uncovered and/or checks passed that day. So that you know what we are fixing on your behalf.
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5 minute interval optionThe option to have checks run on a 5 minute bases (rather than the normal 15 minute basis)
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Client Monthly ReportA completely comprehensive view of your systems and all passed/failed checks for the month
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Client Daily or Weekly ReportA weekly or daily summary of the critical checks carried out throughout the week.
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Daily Workstation Health CheckProvides Windows service and disk space checks etc on critical PCs. Examples of critical PCs might include fax servers or time clock systems (i.e. always on).
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Server Performance MonitoringGet alerted when your server is overloaded and needs maintenance.
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Bandwidth MonitoringMonitor the volume of traffic in and out of an y ports on your managed switch
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File Size ChecksMonitor the size of any file or folder critical to your business to ensure it is always within required thresholds or no strange growths occur.
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Ping ChecksProvides facility for up to five checks on network devices, remote offices, or remote devices.
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Roll Your Own Event Log CheckMonitor any program running on your server that you consider important to your business.
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Windows Service ChecksChecks that all windows services are up and running correctly and alerts us if there are any windows services down.
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SNMP/Raid Array ChecksUse SNMP to monitor a wide range of conditions, such as temperature on your server to ensure it is always in operable conditions.
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WSUS CheckGet alerted to out of date security patches on your systems so that we can get you back up to date.
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Disk Space CheckPre-empt downtime caused by full disks and get alerted to disk space going over a set threshold.
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Client PortalGives you direct access to your own Client Portal so that you can see an up to the minute status of your systems.
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Website CheckChecks to ensure your site is displaying the correct results on either static or dynamic pages. If not you will be alerted to this problem.
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TCP Service CheckProvides facility to monitor up to three TCP ports such as ISP gateway, SMTP relay or POP3. Also provides facility for other custom TCP/IP port tests as needed.
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Hacker CheckWatches out for anyone trying to gain access to your systems.
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Monthly restore ChecksWe perform a restore check monthly to ensure backups are recoverable
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DR Consulting / PlanningWe will consult with you of different Disaster Recovery options, and plan out a call to action when disaster strikes.
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Network Administration• Adding / Deleting Users • Modify User Profiles/Rights • Change Security Access • Resetting passwords • Adding / Deleting Current & New Software • Installing Current & new Software - Group Policies - Folder structure maintenance - Software Updates
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Network ServicesNetwork configuration testing and network troubleshooting.
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Network OperationsSupport monitoring and reboots, troubleshooting and remote hands functions for the customer.
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Security ServicesVPN configuration/support, firewall support, IDS support and vulnerability scans.
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DNS/IP ServicesIP management, DNS management and SPAM/Abuse management.
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Onsite Visits/supportOnsite visits and travel time are included in this agreement.
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Patch ManagementPatch management for workstations and servers are included.
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Anti-VirusAnti-Virus licenses not included. The Anti-Virus is an “Add On” service to the Remote Management Service.
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License ComplianceLicense compliance reporting for workstations and servers.